💳 Billing Exceptions Report
Per-center payment and non-attendance exceptions you can act on before revenue slips away
💡Why It Matters
Revenue you've already earned
Past-due invoices represent services already delivered. A weekly reminder keeps balances from aging past the point of comfortable collection.
Failed payments are preventable
An expiring card is easy to update when you call in advance. A failed charge creates extra Radius work and can trigger an unnecessary cancellation conversation.
Paid students who stop attending need outreach too
The report doesn't stop at invoices. It also flags students who have paid but never started or recently stopped attending, so directors can protect both collections and retention.
📋What You Get
Past-Due Invoices
- • Outstanding invoices for the specific center receiving the report
- • Student name, outstanding balance, and days overdue
- • Invoice and account links for fast follow-up in Radius
Expiring Credit Cards
- • Cards expiring within the next 30–60 days
- • Student enrichment data for easy follow-up
- • Proactive list to contact families before the card fails
Paid Non-Attendance Exceptions
- • Students who paid but never started
- • Students who paid and stopped attending recently
- • Payment-verified prioritization so staff focus on real revenue at risk
🕐Schedule & Delivery
Weekly
Delivered at the start of the week so staff can begin collections and outreach follow-up immediately.
Format
HTML email with sections for past-due invoices, expiring cards, and paid non-attendance exceptions for that center.
Recipients
Each center receives its own report at the email addresses configured in Report Management.
Get the Billing Exceptions Report
Available to Capital Region Math franchisees. Contact us to learn more.